288 Privacy Policy

1 Introduction

288 ("we", "us", or "our") operates the online gaming platform available at 288.lt. This Privacy Policy explains how we collect, use, store, and protect the personal information of players who register and use our platform in the Philippines.

We understand that your personal data belongs to you. Our goal is to be clear and direct about what we collect and why — not to bury important information in legal language that's hard to follow. If you have questions after reading this policy, our support team is available 24/7.

By registering an account on 288 and using our platform, you acknowledge that you have read this Privacy Policy and agree to the handling of your personal data as described here. This policy should be read alongside our Terms and Conditions.

2 Information We Collect

We collect personal information in two main ways: information you provide directly when you use 288, and information generated automatically as you interact with the platform.

Information you provide directly:

• Full name, date of birth, and gender as provided during registration
• Contact details including email address and mobile number
• Home address and location in the Philippines
• Government-issued identification documents submitted for KYC verification (such as a national ID, passport, or driver's licence)
• Payment account details used for deposits and withdrawals, including Philippine bank account information and e-wallet account details
• Any messages or correspondence you send to our customer support team

Information collected automatically:

• Device type, operating system, and browser information
• IP address and approximate location at the time of login
• Pages visited, games played, session duration, and betting activity on the platform
• Login timestamps and account activity logs
• Cookie data and similar tracking technologies as described in Section 6

3 How We Use Your Information

The personal data we collect is used for specific, lawful purposes. Here is a breakdown of how your information is put to use on 288:

We do not use your personal data for automated decision-making that has a significant legal or similar effect on you without human review. Where automated systems flag an account for review — such as for responsible gaming monitoring — a member of our team assesses the situation before any action is taken.

4 Sharing Your Information

288 does not sell your personal data. We share your information only in the following limited circumstances:

• Payment processors: We share necessary transaction details with our payment partners to process deposits and withdrawals in PHP via Philippine bank transfer and e-wallets.
• Identity verification providers: KYC document data is shared with certified identity verification partners to confirm your identity and age as required for account operation.
• Platform technology providers: Game and platform providers who power specific features on 288 may receive session and gameplay data necessary for those features to function.
• Legal and regulatory requirements: We may disclose your data to law enforcement, financial intelligence units, or other authorities when required to do so by applicable Philippine law or pursuant to a valid legal order.
• Business transfers: In the event of a merger, acquisition, or sale of business assets, your data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

All third parties with whom we share data are required to handle it securely and only for the specific purpose for which it was shared. We do not authorise third parties to use your data for their own marketing or other unrelated purposes.

5 How We Keep Your Data Secure

288 applies multiple layers of technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse.

• SSL/TLS encryption is applied to all data transmitted between your device and our servers, covering login, registration, and all financial transactions.
• OTP verification is used for sensitive account actions, including logins from new devices and withdrawal requests, to confirm that only the legitimate account holder is acting.
• Access controls ensure that only authorised 288 personnel with a legitimate operational need can access your personal data, and all access is logged.
• Secure data storage practices are applied to all databases holding personal and financial information.
• Regular security reviews are conducted to identify and address potential vulnerabilities in our systems and processes.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play an important role in keeping your account safe — choose a strong, unique password, do not share your login credentials, and contact us immediately if you notice any suspicious activity on your 288 account.

6 Cookies and Tracking

288 uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. Cookies are small text files stored on your device when you visit the platform.

We use the following types of cookies:

• Essential cookies: Required for core platform functions such as maintaining your login session and keeping your account secure. These cannot be disabled without affecting platform functionality.
• Functional cookies: Remember your preferences — such as your preferred game category or language settings — so you do not have to reset them each visit.
• Analytics cookies: Help us understand how players use the platform, which pages are visited most, and where we can improve the experience. Data collected through analytics cookies is aggregated and does not identify you personally.
• Security cookies: Used to detect and prevent fraudulent activity, including automated login attempts and suspicious account behaviour.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use core features of the 288 platform, including logging in.

7 Data Retention

We retain your personal data for as long as your 288 account is active and for a period after account closure as required by applicable law and our internal data governance policy.

In general terms:

• Account registration and identity data is retained for the duration of your active account and for a minimum period after closure to meet legal and regulatory obligations.
• Transaction records, including deposit and withdrawal history, are retained as required for financial record-keeping and anti-money laundering compliance.
• Customer support correspondence is retained for a reasonable period to support ongoing service continuity and dispute resolution.
• Analytics and usage data that does not identify you personally may be retained in aggregated form for longer periods to inform platform improvements.

When data is no longer required for the purposes described in this policy or by law, we securely delete or anonymise it. If you request account closure, we will action your request and advise you of any data we are legally required to retain and for how long.

8 Your Rights

As a player using 288 from the Philippines, you have the following rights in relation to your personal data:

• Right to access: You can request a copy of the personal data we hold about you at any time.
• Right to correction: If any of your personal data is inaccurate or incomplete, you have the right to request that we correct it. You can update basic account details directly in your account settings.
• Right to deletion: You may request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to any legal retention obligations we are bound by.
• Right to object: You can opt out of receiving marketing communications from 288 at any time by updating your preferences in account settings or by contacting our support team.
• Right to data portability: Where applicable, you may request that we provide your personal data in a structured, commonly used format.

To exercise any of these rights, contact our support team through the live chat on the platform or by emailing [email protected]. We will respond to data rights requests within a reasonable timeframe and verify your identity before processing any request.

9 Players Under 21

288 is strictly an adult gaming platform. We do not knowingly collect personal information from any individual under the age of 21. Registration on the platform requires confirmation that you are 21 years of age or older, and age is verified as part of our KYC process.

If we discover or have reason to believe that personal data has been collected from a person under 21, we will immediately close the associated account, forfeit any balance in accordance with our Terms and Conditions, and delete all associated personal data.

If you believe a minor has registered on 288, please contact our support team immediately so we can investigate and act promptly.

10 Changes to This Policy

288 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, we will notify registered players via their registered email address or through a prominent notice on the platform.

The most current version of this Privacy Policy is always available at 288.lt/privacy-policy. The date at the top of the page reflects when the policy was last revised. Your continued use of the 288 platform after any changes take effect constitutes acceptance of the updated policy.

11 Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or how 288 handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

You can reach us via live chat on the platform or by emailing us at [email protected]. For general platform questions, visit our FAQ page. If your query relates to responsible gaming or account management, our team can also direct you to the relevant resources on our Responsible Gaming page.